Privacy Policy

Last updated: May 2026

Global Dental Lab ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect through our website and intake forms, how we use it, who we share it with, and the choices you have. It applies to dentists, clinics, dental labs, and other visitors who interact with us through the site, the contact form, the Send-a-Case workflow, the account registration form, and the price-list request form.

Information we collect

• Contact details you provide: name, email, phone, mobile, practice or company name, address, country.
• Professional identifiers you choose to share: license number, NPI number, scanner platform, case mix.
• Case content you upload or ship: intake forms, prescriptions, scans, photos, models, and notes.
• Site usage data: standard web-server logs (IP address, browser, referring page, timestamps) and aggregate analytics. We do not run third-party advertising or cross-site tracking.

How we use it

• Open and operate your lab account, route intake, and produce the cases you send us.
• Reach out to confirm case details, scheduling, shipping, and follow-up.
• Send the price list, catalogs, or other documents you specifically request.
• Send customer-care or marketing messages only when you opt in on a form. You can opt out at any time by replying STOP, clicking unsubscribe, or emailing us.
• Keep records required for warranty, tax, and regulatory compliance.
• Protect against fraud, abuse, and unauthorized access to the site.

Who we share it with

We do not sell your information. We share it only with: (a) shipping and courier partners (DHL, UPS, etc.) when your case ships; (b) payment processors when you settle an invoice; (c) IT and email service providers we use to operate the site and intake systems, under written confidentiality terms; (d) authorities when required by law or to enforce our terms.

Storage and security

Information is stored on access-controlled servers and encrypted in transit (HTTPS). Case files and intake records are retained as long as your account is active and for the period required for warranty and audit. You can ask us to delete a specific record at any time, subject to legal retention obligations.

Your choices

• Access, correct, or delete the information you have shared with us — email intake and we will action within 30 days.
• Opt out of marketing messages without affecting your account or case communications.
• Decline non-essential cookies in your browser; the site's core functionality does not depend on them.

International transfers

Our production floor is in mainland China and our shipping partners operate worldwide. When you send us a case or open an account, you understand that your information will be processed in China and any country where our service providers operate.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of the page will reflect the most recent revision. Material changes will be highlighted on the homepage for at least 30 days.

Contact us

Questions about this policy, or requests to access or delete your data: please contact our intake team and mark your message "Privacy".